Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • Every single support request you send to us will be replied to within maximum sixty minutes. If your trouble ticket or e–mail calls for further assistance from a server administrator, we’ll without delay forward it and leave a comment to inform you that your issue is being worked on. If you take advantage of the Managed Services package, any of the tasks included there will be completed at a time that is convenient for you.

  • Top quality support service

  • A Premium Tech Support Service

  • Our client support staff will be available to you 24–7 if you need help working with the Website Control Panel or with any of the apps that we preinstall for you on the server. And if you need assistance tackling all the ordinary admin tasks on your dedicated web hosting server, you can examine our Managed Services package, that includes data backup storage space, weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated server comes with our cost–free Website Control Panel, which features a detailed knowledge base and a collection of educational video tutorials. Whenever you need assistance while working with the Website Control Panel, just click on the Videos or Help buttons located in the upper right corner.