You'll find lots of web hosting providers out there, yet the majority of them are resellers that have minimal resources, particularly when it comes to support. One of the ways to distinguish them is the option to contact the company by phone. The type of support that you'll get through this particular way of communication will vary based on the service provider - a few of them provide you with expert phone support, many others offer general and customer support only as some matters are more time-consuming and it's easier to be resolved via a trouble ticket, especially if the issue has to be escalated. Nonetheless, it's good to know that you can contact your hosting supplier as there're countless small-scale matters which can be managed efficiently and in a very timely manner through a phone call, not mentioning that you're able to get more information regarding the services before you become a client.
Phone Support in Web Hosting
In case you decide to obtain one of our web hosting, you can connect with our customer support team via phone for 14 hours per day. We can assist you in choosing the ideal plan for your web sites because we believe that it's better to discuss this kind of issues with a live person. If you already have an account, we can help you with any kind of sales/billing questions as well as general issues, even with some tech situations that don't need a long time or escalation to a system administrator as it is better to open a ticket for time-consuming matters in order to have all the correspondence in one place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you are able to call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs per day as part of the support services for each and every semi-dedicated server package that we supply. Considering the fact that some issues are more difficult and time-consuming, you will need to open a ticket if you experience such a problem, still for all of the billing, general or small-scale technical issues you can always call us and we'll help you instantly so as to save you the time you'll have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your sites on our advanced cloud platform or you're able to get any other general information about our semi-dedicated services. We have local numbers in the U.S.A., the UK and Australia along with a worldwide number, so you can call the one that is nearer to where you are.