If you’ve ever got any inquiries in regards to your hosting package or if you encounter a problem with your websites, you’ll need to touch base with the respective web hosting provider’s customer support team. It may not make a difference how fast they will reply when you've got a general inquiry, but an issue such as a mishandled web application update, for example, may result in your website becoming damaged or inaccessible on the Internet. And the longer you wait for the support team to help you out, the longer the site will be inoperative. If you offer services or goods online, any downtime will influence your website in an adverse way and you can lose current or potential customers. A lot of hosting providers, mainly resellers, respond to support tickets and e-mails within twenty four hours, but in the online epoch this is much too long, as customers will scarcely ever come back to a website that’s not functioning correctly for extended periods.
One-Hour Response Guarantee in Web Hosting
Our web hosting come bundled with a 60-minute reply time guarantee, which means that irrespective of what query or problem you may have, we’ll always be there to help you. The fact is, it seldom takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and sales matters. Our technical support staff members will be at your service 24-7, even on weekends and holidays, so you will receive quick support at all times. We know just how invaluable time can be, so by the time we reply to your ticket or e-mail, we’ll have looked into the matter and, in case we haven’t found a solution, we will provide you with more info about what you have to do on your end – if the situation demands this. With our support services, you can rest assured that there will be somebody to lend you a helping hand instantly, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team reps will be at your disposal at all times and they will answer any ticket that you submit via our hosting Control Panel within no more than one hour. The ticket response time is guaranteed irrespective of whether you’ve got a general enquiry concerning your semi-dedicated server or you come across some predicament and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to help you out, as we’re available 24-7-365 to deal with any technical, general or billing issue. In case you contact us about anything that’s within our capacity, we’ll resolve it before we reply to you, so you will not have to wait for hours or even days while the problem continues. If there’s something that you have to do on your end, we’ll supply you with the required info – what workable solutions to try out, what steps to take, etc.