When your hosting company supplies live chat support, you'll be able to talk to an agent in real-time and learn helpful information or get an issue resolved timely. The basic advantage of using chat as an alternative to calling to talk to a live person is that you will need just a computer with web access, so you will not pay any rates when you're in a different state or country. Furthermore, it is simpler to copy and paste info for example domains, usernames or error messages in other words details which are sometimes hard to give to the other party on the phone. The live chat is also a considerably faster option to contact the hosting company's support team compared to using a ticketing system. Last, but not least, if some problem needs more time to be dealt with, you can do something else entirely while you wait for support on the live chat, so you won't lose time - something that's impossible if you are on the telephone.