There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a support ticket system. It is the least complicated communication method for a number of reasons. In case no client support team representative is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy and paste large bits of information without the need to worry about typographical mistakes, and in case a given issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which implies that if you have to supply info or to follow directions, you will have to use at least 2 separate admin interfaces and this number might increase in case you desire to manage multiple domains. Also, a lot of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for an answer.
Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing through your website files or configuring various account settings. The ticketing system is being monitored 24x7x365 by our customer care staff representatives and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to get assistance. In contrast with certain web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request information in regard to any billing or technical issue. Moreover, you can see a selection of articles, which will help you resolve the commonest complications on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with our company and you would like to contact our customer service team representatives, you’ll be able to submit a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different technical support platform as you will have to do with the vast majority of hosting companies out there. Our integrated ticketing system will permit you to post a new ticket effortlessly and to browse through older tickets using an intelligent search filter. In addition, you’ll be able to read the applicable knowledgebase articles that our system will present to you in accordance with the category that you select for your new ticket. You can carry out all the abovementioned activities without signing out of your Hepsia Control Panel at any time, which goes to say that in case you confront any issue or have a question, you can contact our support engineers and solve the given issue in less than an hour using one single platform.