Many people who start using their first web hosting account, or switch companies, frequently have enquiries regarding how given operations are accomplished or encounter obstacles when setting up various things like e-mails, site settings, etc. That is why, a lot of hosting companies have compiled documentation with the most frequently asked questions and issues in order to help their customers receive info swiftly and easily. Consequently, the support staff can dedicate more time to real problems that particular clients may be experiencing, as the solution for the minor things will already be available on the Internet and clients can solve them without having to get in touch with the client service staff. Having elaborate documentation is very important, especially for new clients without any past experience, as the web hosting service entails a host of features and many people can get bewildered about what to do. A good knowledge base can both help you perform the operations that you want and become aware of how the web hosting service works as a whole.
Extensive Online Documentation in Web Hosting
Our web hosting plans come with an elaborate knowledge base where you can find info on all the problems that you may possibly face and their resolutions. You can find out how to create and administer an electronic mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are correct, but still you are unable to send emails, for instance. We’ve tried our utmost to be as thorough as possible and to encompass all the available options in order to save you time and energy and to give you different solutions for each and every issue. The knowledge base features educative articles too – both generic ones about the hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific features and functions in every section of the Control Panel, while if you wish to browse through the full article list, you can go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared an elaborate online knowledge base for all our current and prospective clients, so if you buy a semi-dedicated server plan through us, you’ll be able to find any information that you are looking for at any moment. We’ve got a vast number of informative help articles, which will help you understand better what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file access permissions?" are simply two instances. Our in-depth guides will help you accomplish anything you need – unzip an archive, import a MySQL database, redirect a domain, and so on. Additionally, we also have troubleshooting instructions, which will allow you to find out what causes a particular problem and the likely solutions for it. If you aren’t able to send email messages or your domain name opens an HTTP 500 error message, for instance, you can examine our knowledge base and rectify the issue instantaneously. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.