Being able to get in touch with your web hosting company when you have any sort of questions or encounter any troubles is quite important and how fast they will respond and take action is crucial, particularly if your website is business-oriented, as longer downtime often means losing potential clients. The support solutions are also one way to identify actual suppliers from resellers. The second usually reply only to e-mails or support tickets and you will have to wait for a whole day or longer in order to get a response. If your issue needs a few replies, you will end up losing several days in order to have a simple problem solved. Using the services of a genuine and reputable website hosting supplier, you will be able to get in touch with the support at any moment and receive an instant reply no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Web Hosting
Our web hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting services well before you make an order or you are an existing customer and you have a question or a problem, you will be able to contact us anytime, which includes holidays and weekends. We have multiple channels to contact us - several telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical issues or any matters that require more time to investigate and fix. Unlike a number of other web hosting providers, our trouble tickets have a warranted max reply time of only 1 hour, thus whatever your trouble is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we offer include 24/7 customer and tech support, so regardless of what issue you experience, you'll be able to get in touch with us and we will help you right away. Our guaranteed answer time for each email message or ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the reply time hardly ever exceeds 20 min. Furthermore, we have phone support with a couple of local numbers worldwide and a live chat, so that you are able to contact us and receive additional information about our solutions even if you don't have an account yet. We can assist you with nearly any question or an issue you may have - payment methods, package specifications, e-mail configuration, website hosting account settings, etc. If you employ our services, you won't ever experience a situation where you have to wait for a day or two to get an issue solved like you may have to do with numerous other companies.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will never have to wait for more than an hour so as to receive support for any kind of issue that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open via your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local telephone numbers in several countries around the globe plus a live chat service where we can assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the various means of communication, so regardless what your question or problem is, there's always somebody to help you out in a timely manner. When you need assistance with third-party software, which you cannot install or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we supply feature 24/7 support via numerous means of communication and with a 1-hour max response time warranty. When you want to learn more about the plans or you have some general or billing questions, you can call one of the local numbers that we have around the world or you can use our live chat support and speak to a live agent. For entirely tech difficulties which require assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, since all these channels are more appropriate to keep track of a particular matter. The reply time for them rarely surpasses half an hour, therefore you can forget all about having to wait for a whole day in order to get support. The support service is available for all of the server-related matters, which includes the pre-installed software. When you want help with third-party apps, you can consider ordering the Managed Services upgrade that we offer for all plans.